OUR LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION
Fingal Flowers relies on different lawful basis for processing personal information, and in some cases, more than one lawful basis may apply with respect to the same personal data.
We collect and process your personal information in order to fulfill the order that you place with us, and in accordance with our contract with you to fulfill your order. The type of personal information we collect is listed under the section “What data do we collect and why do we need it”
We also collect and process personal information for our legitimate interests in handling customer care issues, conducting market research, sending email and direct marketing material to you, handling legal claims and preventing and identifying fraud claims
We rely on the consent you have provided us as the legal basis for our marketing email communications. You can unsubscribe at any time, and information to do so can be found in the emails we send out. Please note that withdrawing your consent from us is not enough to cease all communications since we may have a lawful or ongoing reason to retain your personal data.
Fingal Flowers is required to comply with applicable laws, rules and regulations, as well as orders by courts having jurisdiction over Fingal Flowers. This means that we may collect and retain personal data as required. For example records of customer orders are kept as required by applicable laws, and these are shared with the relevant tax authorities as and when required.
WHAT INFORMATION DO WE COLLECT FROM YOU AND WHY DO WE NEED IT ?
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide us with accurate personal information. Please remember that we value your privacy and will never lease, rent or sell your private information.
At checkout we ask for the following personal information:
CUSTOMER’S FULL NAME. EMAIL ADDRESS, AND MOBILE NUMBER
We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations and delivery confirmations. Your personal data is sent over to a third party that provides email marketing, and direct marketing campaign services
We will also use the customer’s email address in the event that we need to make substitutions. Please do ensure that email addresses are accurate.
We send over your details to independent market research providers who provide services which include collecting and reporting of customer feedback. This feedback, together with your first name, is displayed on our website
Your transaction and credit card details are stored at our payment provider. They ensure security of your transactions and prevent fraud.
RECIPIENT’S FULL NAME AND ADDRESS
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate, therefore Fingal Flowers uses a third party service to check the validity of the address provided.
As this information is considered to be Personally Identifiable Information we store it securely and process it accordingly especially when we pass over information to third parties to allow them to perform services on our behalf.
We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.
WHAT ADDITIONAL DATA DO WE COLLECT WHEN YOU USE OUR WEBSITE ?
We collect details of your online browsing activities such as the sections visited and parts of the website viewed. We also collect details of the type of device you use to view our website, your IP address, and your device’s geo location.
HOW DO WE MARKET OUR PRODUCTS TO YOU THROUGH THIRD PARTIES ?
When you browse our websites, then you may receive ads of our products when in turn browsing other websites using the same internet connected device. This marketing data is done through data collection cookies which track your online browsing behaviour. These cookies are either placed by Fingal Flowers or by one or more third parties.
Final Flowers contracts with third parties who offer one or more of the following services and these are used to enhance your buying experience
provide online advertising campaigns
provide reports of marketing campaigns
provide facilities to offer a ‘refer a friend’ campaign
provide affiliate marketing services such as consumer discount websites
HOW CAN YOU REMOVE YOUR PERSONAL INFORMATION FROM OUR SYSTEM ?
You have a right to request for your account to be closed at any time, however we do have certain obligations to keep data records for legal and accounting purposes.
Please send us an email at email@example.com outlining your request and we will reply within 30 days
Further, please note that for us to consider your request the following criteria must be met:
Your email must originate from the same email address linked to the account that you are requesting deletion.
There are no pending amounts that need to be paid.
At least 10 days have passed from your most recent transaction.
There are no active law enforcement requests about your transactions
Note that if we erase all information about you, and you decide to make a future purchase, then we will not be aware of your prior requests or objections.
HOW CAN YOU REQUEST THE DATA THAT WE STORE ABOUT YOU ?
You have the right to request a copy of the information that we hold about you, however we do have certain obligations to keep data records for legal and accounting purposes. Please send us an email at firstname.lastname@example.org outlining your request and we will reply within 30 days.
Further please note that for us to consider your request the following criteria must be met
We would need you to provide us with a copy of two of the following means of identification:
Utility bill (covering the last 6 months)
Your email must originate from the same email address linked to the account that you are requesting information about.
As part of our customer service offering we provide a regular email newsletter service. This service brings to you details of monthly special offers and product promotions as well as information on new products.
If you wish to subscribe to our newsletter service please send an email via contact form stating your request or submit your address in the box provided on our homepage.
We strive to only send promotional e-mail to those who want to receive it. If you wish to opt-out of this service, please access the ‘Unsubscribe’ link that is available on all promotional emails. You can subscribe again at any time by following the procedure above.
If you have any questions please email our Customer Services Team via contact form
Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Fingal Flowers website. On arrival your cookie then ‘handshakes’ with our system, which identifies you and makes it faster for you to log in. For more information about cookies and how to block them, please visit our Cookie information page.
We take the security issue very seriously. Our online ordering system is based on the SSL 128 bit encryption standard. Provided you are using an SSL-compliant browser such as Google Chrome, Mozilla Firefox or Microsoft Edge, you’ll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.
INFORMATION AUTOMATICALLY LOGGED
We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your shopping basket.
AN INTRODUCTION TO COOKIES?
Cookies are small text files which a website may put on your computer (or mobile device) when you first visit a site or page. A cookie helps the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, cookies can help us to remember your customer details, which products you’ve looked at, analyse how well our website is performing, or even allow us to recommend products we believe will be of interest to you.
Certain cookies may contain personal information – for example, if you login, a cookie will store your customer identifier. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.
THE COOKIES WE USE ON OUR WEBSITES?
The cookies on our website perform one of the following three functions:
1. ESSENTIAL COOKIES
If a user or customer opts to disable these cookies, the user will not be able to access all of the past order information or may not be able to use our checkout.
2. PERFORMANCE COOKIES
3. FUNCTIONALITY COOKIES
We use functionality cookies to allow us to remember your preferences or which product category you are visiting (e.g. flowers. chocolates, plants or wine). For example, cookies save you the trouble of typing in your details every time you access the site.
We use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use analytics software to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.
BANNER ADVERTISING ON 3RD PARTY WEBSITES
The purpose of banner advertising is to present products you’ve viewed on our website in the forms of adverts on 3rd party websites. The products presented might be the same or similar to the ones you’ve seen when visiting our site. This form of advertising relies heavily on cookies. Please be assured that the information in these cookies is completely anonymous and does not contain any of your personal details. For more information, please visit http://www.aboutcookies.org
HOW TO BLOCK COOKIES FOR OUR WEBSITES
As explained above, cookies help you to get the most out of our websites.
However, if you wish to disable cookies then please read the section titled ‘Enabling and blocking cookies’ below.
Please remember that if you do choose to disable cookies, you may find that certain functionality and pages of our website do not work properly.
OTHER USES OF COOKIES – TRACKING EMAILS
The emails that we send customers may contain a single, campaign-unique “web beacon pixel” to tell us whether these emails are opened and verify any clicksthrough to links in the email. We may use this information for purposes including determining which of our emails are more interesting to users or to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
ENABLING AND BLOCKING COOKIES
MICROSOFT INTERNET EXPLORER 6.0, 7.0, 8.0
Click on ‘ Tools’ at the top of your browser window and select ‘ Internet Options’
In the Options window, navigate to the ‘ Privacy’ tab
To enable cookies: Set the slider to ‘Medium’ or below
To disable cookies: Move the slider to the top to block all cookies
Note that there are various levels of cookie enablement and disablement in Internet Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
Click on ‘ Tools’ at the browser menu and select ‘Options’
Select the Privacy panel
To enable cookies: Check ‘Accept cookies for sites’
To disable cookies: Uncheck at ‘Accept cookies for sites’
Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Click on the ‘wrench’ icon on the browser (usually found top-right corner) to open the tools menu
From the tools menu select ‘Options’
Click the ‘Under the Hood’ tab from the menu on the left.
In the ‘Privacy’ section, select the ‘Content settings’ button
To enable cookies: select ‘Allow local data to be set’ option
To disable cookies: select ‘Block all cookies’ option
Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Click on ‘Setting’ at the browser menu and select ‘Settings’
Select ‘Quick Preferences’
To enable cookies: check “Enable Cookies”
To disable cookies: uncheck “Enable Cookies”
Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/
SAFARI ON OSX
Click on ‘Safari’ at the menu bar and select the ‘Preferences’ option
Click on ‘Security’
To enable cookies: In the ‘Accept cookies’ section select ‘Only from site you navigate to’
To disable cookies: In the ‘Accept cookies’ section select ‘Never’
Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
ALL OTHER BROWSERS
Please refer to the “Help” function in the browser or contact the browser provider.